Fans First? Not So, Anymore.

  • Saturday, April 25, 2009 1:19 PM
  • Written By: Brittany Ghiroli


Any marketing/adversity company worth their collective salt will tell you about the importance of customer experience.

Even those companies notorious for bad business decisions (Does anyone still believe Citi has your money's best interest at heart?) spend millions to try to convince us otherwise.

Not so in baseball, where the fan experience in new stadiums has been demolished quicker than the organization's old digs.

In the most recent jab to fans, I give you Friday night's Mets game, where, according to Newsday, the Mets aren't going to tolerate white "K" signs made of duct tape.

Supposedly, the Mets didn't want the sign damaging the new electronic ribbon board and security told the three NYU students to take the signs down.

Judging from the Mets starting pitching woes, -- and what I've previously said about Johan Santana -- these signs would only be a problem when the Mets ace is on the mound.

Still, the issue raises a deeper question: Are fans of any importance?

Don't get me wrong, I know fans in the stands are what drives the revenue machines, and so on and so forth.

But it's not the guy sitting in the new Yankee Stadium bleachers that's paying for CC's fat Yankee contract: It's the big business seats and corporate sponsors.

Longtime Yankees beat reporter Peter Abraham writes that perhaps the Yankees new stadium has alienated the true fans, and I think it's certainly an issue worth discussing.

Even at Citi Field -- where the Mets new stadium's pricing looks like a deep discount in comparison -- the fans interest remains on the back burner.

It took an outrageous amount of backlash just to keep Doc's signature on the wall and preserve a piece of Mets history.

Fans are already told when to hold up signs, when to chant and when to sit down. They fear the repercussions of going for a playable foul ball and know that one too many beers will mean a swift exit.

And in an age where teams are asking their fans to spend ridiculous sums of money to root for their team in person, is it too much to ask to keep some of baseball's tradition alive?

1 Take

I hear you, sister.

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